Online Computer Repair
Common Windows Issues

If you come across network issues in Windows 7, try the below mentioned steps to troubleshoot the same.

Check the Basic Things First

Ensure Wi-Fi is enabled on your laptop.

  • Click on the Start button, and select Control Panel. Then, select Mobile PC, and open Windows Mobility Center.
  • In its Wireless Network section, check whether Wi-Fi is turned on. If it is, the button should read, Turn wireless off.
  • Ensure your laptop’s Wi-Fi switch is turned on.

Windows Mobility Center

  • Check and ensure it is not in airplane mode.
  • If you can, move it closer to your Wi-Fi router or the access point.
  • In case you do not see the network name, your router or Wi-Fi access point might not be configured to broadcast the same. In this case, you will have to manually connect to it.
    • In the Start menu search box, search for Manage Wireless Network and open it from the search results.
    • Click on the Add button, and choose Manually create a network profile.

Create Wireless Network

  • Key in the network’s information.
  • In case you need the OS to connect automatically when the wireless network is in range, choose Start this connection automatically
  • Select Connect even if the network is not broadcasting, click on Next, and choose Close.
  • It will be added to the list of networks in the device, and will be available to connect to in the future when it is in its range. To connect to it, follow the below steps.
    • Select the icon of the network in the desktop notification area to launch Connect to a Network.
    • Choose Unnamed Network, click Connect, and key in the network info. It will be added to the networks list, and will be available to connect to when the device is in its range.

Use Windows Network Troubleshooter

You can also try running the Network Troubleshooter to see if it can diagnose and resolve the issue. For that, right-click on the network icon in the notification area, and select Troubleshoot problems.

Windows Network Troubleshooter

After Using the Troubleshooter, Execute the Following Commands

The above-mentioned troubleshooter can help diagnose as well as resolve connection issues. After using it, try executing the below commands since the combination of doing both steps can help you get the system connected.

If it is not resolved after running the troubleshooter, then try to

  • Reset TCP/IP stack
  • Release your IP address
  • Renew the said address
  • Flush as well as reset DNS client resolver cache

To execute the commands, follow the below steps.

  • In the Start menu search box, key in cmd, right-click on it, and choose Run as administrator. If the OS asks for a password or for confirmation, do the needful.
  • Execute the below commands in it in the exact order, and check to see in case that resolves the issue. Type each command, and press the Enter key to execute.
    • netsh winsock reset
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew
    • ipconfig /flushdns

Restart the Modem as Well as Router

Restarting the equipment helps create a connection to the internet provider. When you do this, every user device connected to the network will be disconnected temporarily.

The steps to restart both the equipment can differ, but below are general steps for it.

  • Unplug the router’s power cable.
  • Unplug the modem’s power cable, too.

Some modems also have a battery backup. If its lights stay on even after unplugging it, remove its battery.

  • Wait for a few seconds.

In case you had to or have removed its battery, put it back in the modem.

  • Plug it back into your power source. Its lights will blink; wait for it to stop.
  • Plug back the router, too.

Wait for a while for both the equipment to fully turn on. You can typically tell when they are ready by looking at their status lights.

  • On your laptop, try to connect it to the network.

See Whether it is an Issue with the Modem or the Internet Service

Ensure it is not an issue with the modem or the internet provider.

  • Open the Command Prompt with administrator privileges as mentioned above.
  • In it, type ipconfig, and press Enter.
  • Look for your IP address mentioned close to Default gateway. Take a not of the address in case you need to. For instance, 168.1.1.
  • Then, execute the command ping <Default gateway>. For instance, key in ping 192.168.1.1, and press Enter. For a successful ping, you will get similar results in command prompt as mentioned below.

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

Windows Command Prompt

However, if you still cannot connect to the web, there may be an issue with the equipment or the ISP. For help with troubleshooting, you can get in touch with our online computer repair professionals as well through the toll-free number mentioned above.

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