Virus Removal
Troubleshooting Stop Error

There are times when one encounters a ‘stop error’ while using a Windows 10 PC. The error may appear on the screen when updating Windows to a latest version or when you connect an incompatible hardware to your computer. The error is known as ‘Blue Screen of Death’ since the screen is filled with a blue backdrop with a prompt to restart the PC. Thankfully, you can clear the stop error with the below troubleshooting steps each time the error occurs in Windows 10 PC.

When Updating Windows

This may happen if you install third-party virus removal software or hardware, which is not compatible with Windows 10. If the blue screen error occurs when you update the OS, it would restore into previous version thereby reverting the changes. To troubleshoot the error, uninstall the third-party app and start the process again.

Computer Tech Support
Troubleshooting In Safe Mode

If you installed third-party antivirus recently in Windows 10 PC, try to uninstall the same in order to troubleshoot. For that, navigate to Settings > System > Apps & Features, choose the application, and click on Uninstall. Follow the on-screen prompts for completing the process. Repeat the same for removing any software that you suspect have caused the ‘Stop’ error in Windows 10. Once you upgrade the OS, you can choose to install the app again and they would work as expected.

As the error may also happen if a hardware device is not compatible with Windows 10, if it is broken, or if the OS tries to install a wrong driver for your PC, you need to check that too. If you are connecting an old hardware into the computer, your OS may not be able to read it. You can go through the user manual of the hardware in order to configure whether it is compatible with Windows 10. If not compatible, you need to connect a compatible one. Besides that, you should also download the latest driver of the hardware from the manufacturer website.

Troubleshooting with Safe Mode

If you cannot access the desktop even after performing the aforementioned steps, enter the Safe Mode to troubleshoot the blue screen error on Windows 10. Wait for the PC fail to start a minimum 3 times so that a repair screen appears automatically, and you see Choose an Option. Opt for Troubleshoot, and then navigate to Advanced Options > Startup Settings > Restart. Hold the F4 button on the keyboard once the system restarts to enable Safe Mode and then you can uninstall the faulty apps or update device drivers accordingly.

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